Shipping policy
Fast Global Delivery via DHL Express
Thank you for shopping at Men Masr. We are committed to delivering our authentic Egyptian products to you as quickly as possible.
1. Delivery Estimates
All orders are shipped directly from Egypt. Below are our estimated timeframes:
| Destination | Processing Time | Shipping Time |
|---|---|---|
| International | 1 - 2 Days | 3 - 7 Business Days |
2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the destination and the total weight of the package.
3. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Men Masr is not responsible for any customs and taxes applied to your order at destination. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Questions about your delivery?
Email: support@men-masr.com
Shipping Terms & Conditions
When ordering products from www.men-masr.com, you may be subject to import duties, taxes, and customs clearance fees, which are levied once the package reaches the destination country. Any additional charges for customs clearance are the responsibility of the buyer; we have no control over these charges.
Customs policies and inspection procedures vary widely from country to country. Delays caused by customs inspections are outside our control, and we cannot be held responsible for shipments held, frozen, or delayed by customs authorities. Please check with your local DHL office or customs office for any restrictions before placing your order.
By placing an order, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Please note that cross‑border deliveries are subject to opening and inspection by customs authorities, and such inspections may affect delivery times.
⚖️ Customs Duties & Taxes
Any customs duties, taxes, or import fees at the destination are the sole responsibility of the buyer.
🔍 Customs Inspections
Inspections may cause delays beyond our control. Please check with your local DHL office for restrictions before ordering.
🚫 Resale & Returns
Products cannot be returned internationally for resale once shipped, as freshness and quality cannot be guaranteed.
📦 Post-Dispatch Policy
Once accepted by DHL, responsibility for customs clearance and delivery lies with the buyer’s local authorities and DHL.
By purchasing from Men Masr, you agree to these shipping terms.
Detailed Shipping Rates
USA and Canada
|
From (Kg) |
To (Kg) |
Base Cost (USD) |
Discount % |
Final cost |
|
0.4 |
2.0 |
$27.99 |
— |
$27.99 |
|
2.0 |
3.0 |
$35.00 |
20% off |
$27.99 |
|
3.0 |
4.0 |
$40.00 |
25% off |
$29.99 |
|
4.0 |
5.59 |
$74.00 |
50% off |
$36.99 |
|
5.59 |
7.01 |
$96.00 |
$40 off |
$55.99 |
|
7.01 |
10.0 |
$120.00 |
$40 off |
$79.99 |
Europe and Australia
|
From (Kg) |
To (Kg) |
Base Cost (USD) |
Discount |
Final cost |
|
0.4 |
2.0 |
$22.99 |
— |
$22.99 |
|
2.0 |
3.0 |
$20.00 |
20% off |
$15.99 |
|
3.0 |
4.0 |
$24.00 |
25% off |
$17.99 |
|
4.0 |
5.0 |
$44.00 |
50% off |
$21.99 |
|
5.0 |
5.5 |
$48.00 |
50% off |
$23.99 |
|
5.5 |
6.0 |
$74.00 |
50% off |
$36.99 |
|
6.0 |
7.5 |
$92.00 |
$40 off |
$51.99 |
|
7.5 |
8.01 |
$111.00 |
50% off |
$69.99 |
|
8.01 |
9.01 |
$130.00 |
$40 off |
$89.99 |
|
9.01 |
10.0 |
$160.00 |
$40 off |
$119.99 |
Arabian Gulf and Asia
|
From (kg) |
To (kg) |
Base Cost |
Discount |
Final Cost |
|
0.4 |
2.0 |
$22.99 |
— |
$22.99 |
|
2.0 |
3.0 |
$21.00 |
20% off |
$16.99 |
|
3.0 |
4.0 |
$26.50 |
20% off |
$19.99 |
|
4.0 |
6.0 |
$65.00 |
50% off |
$32.50 |
|
6.0 |
7.0 |
$84.00 |
$40 off |
$43.99 |
|
7.0 |
8.0 |
$91.00 |
$40 off |
$49.99 |
|
8.0 |
9.01 |
$101.00 |
$40 off |
$59.99 |
|
9.01 |
10.01 |
$111.00 |
$40 off |
$69.99 |
General Information
- Order any quantity you need — no minimum weight required.
- Most orders arrive within 2–6 business days.
- You will be notified with a tracking number once your order has shipped.
- We ship as fast as DHL.
Customs Information
When ordering from men-masr.com, you must comply with all applicable laws and regulations of the destination country. You are responsible for ensuring that your products may be lawfully imported into the country of importation.
For information about customs, import duties, and clearance requirements, please contact your local customs authority.
Product Availability
The accuracy of item availability depends on how often suppliers update their inventory. If the requested item is not available, we pledge to:
- Make every effort to obtain it from other sources.
- Offer a replacement product of equal or higher quality.
- Provide a refund if neither option is possible.
Shipping
All Men-Masr orders are shipped from Egypt stores to your country via Air Freight.
Some orders may occasionally be subject to longer transit times due to air freight delays, customs holds, or other unforeseen complications outside of Men-Masr’s control.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee and will be billed directly by the carrier.
DHL Express: For shipping‑related inquiries regarding DHL Express orders, please contact DHL Express Customer Service.
Contact Us
Click here to connect with Men-Masr customer service.
