سياسة الاسترجاع

• You will receive a 100% refund if the shipment is lost or damaged during the shipping process.
• You have the right to return the non food products for 15 days after delivering the shipment
• You have the right to return food products for 7 days after delivering the shipment
• Return shipping cost will be paid by the buyer.
• Before the product is dispatched and you receive the tracking number, you can request a full refund of your payment; after that, we are unable to issue a refund.
• As per the shipping policy, when ordering from men-masr.com, you must comply with all applicable laws and regulations of the destination to which your products are being delivered ("destination"). You are also responsible for assuring that your products may be lawfully imported into the country of importation., so you as a buyer will carry the full responsibility if the local authority at destination removed the shipment fully or partially for any violation to the local laws or regulations.
• For information about customs, import duties, etc., please contact your local custom authority.
• If your shipment is broken or damaged, please include the following in your request:
• For additional information, email support@men-masr.com. 
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